The napanet FAQ Our FAQ page is designed to help troubleshoot and solve problems before you call or when we are closed. If you don't find the answer to your question here, just click on the button provided to send your query to the FAQ administrator. DSL • Dial-up Service • Domain and Web Hosting • Account Setup Internet Marketing • Email Setup • Wireless Access Service • Junk Email and Virus Protection 1 - DSL What can I do with DSL? What is DSL? How does it work? How does DSL benefit a Business or Enterprise? Can I view online video clearly with DSL? Can multiple people at a single office use a DSL connection simultaneously? Can home users actually link multiple PCs to the same DSL Connection, and what is the advantage? I work from my home and the office. What can DSL offer me? If I add another computer to my DSL is there an additional charge? How do businesses benefit from DSL? What sort of hardware do I need for my IBM or Mac DSL connection? 2 - Dial-up Service How can I sign up for an account? Is there any kind of discount if I pre-pay for my services? How soon can I be Online? How do I add an additional email address to my account? Can I change my email address? How do I change my password? How do I cancel my account? Can I have my bill paid automatically with my credit card or checking account? How can I check my email when I am away from home? Can I put my account on hold? 3 - Domain and Web Hosting What are the fees for domain registration and web hosting? What if I register my own domain name? How do I upload a site with Front Page? What is my URL? (with and without a domain name). Where do I download an ftp program? What is email aliasing? Can I do my own email aliasing online? Why do I get the following error, " Forbidden You don't have permission to access / on this server. Apache/1.3.6 Server at www.domain.com Port 80" when I try to go to my site? When I try to go to a website and all I see is "The requested URL could not be retrieved" Can I have multiple domain names for the same web site? How do I create my web site? What is FTP? How do I upload my site from a PC? What's cgiemail and how do I use it? How do I upload my site from a Mac? How do I include a CGI on my site? What are the steps to move my website to NapaNet's servers? 4 - Account Setup What phone number should my computer call to connect to the internet? What are the DNS numbers and Server names I should use? How do I configure Windows 3.1 to connect to Napanet? How do I configure Windows NT to connect to Napanet? How do I configure Windows 95 or 98 to connect to Napanet? How do I configure Windows ME to connect to Napanet? How do I configure Windows 2000 to connect to Napanet? How do I configure Windows XP to connect to Napanet? How do I configure Mac OS 7.5.3 to connect to Napanet? How do I configure Mac OS 8.0 or 8.1 to connect to Napanet? How do I configure Mac OS 8.5 or 9.2 to connect to Napanet? How do I configure Mac OS X to connect to Napanet? I'm having trouble with my internet software and none of these FAQ questions apply. What do I do? 5 - Internet Marketing What is Internet Marketing? What can Internet Marketing do for my Web Site? What type of guarantee can you give me? How am I going to know that this campaign has been successful? What could cause the strategy to not be successful? 6 - Email Setup How do I Remove mail from the NapaNet server? What are Email Headers and how do I make my email program show them? If I change providers how can I forward my email to another address? How can I access my Email when I'm out of town? How do I configure Pegasus for my PC? How do I configure Outlook Express for my PC? How do I configure Netscape Mail for my PC? How do I configure Outlook for my PC? How do I configure MS Internet Mail for my PC? How do I configure Eudora for my PC? How do I configure Outlook Express 4 for my Mac? How do I configure Outlook Express 5 for my Mac? How do I configure Netscape 7.x/Mozilla Messenger for my Mac? How do I configure MS Internet Mail for my Mac? How do I configure Eudora for my Mac? How do I set up multiple email accounts on one computer for several people with Outlook Express? 7 - Wireless Access Service How do I set up Windows for my wireless service? 8 - Junk Email and Virus Protection How do I get Junk Email (SPAM) and Virus Protection from NapaNet? How do I use my Junk Email and Virus Protection control panel and how do I get to the control panel?